Last updated: April 13, 2023

Los Lopez Taquería (“us”, “we”, or “our”) operates the website (hereinafter, the “Service”). This order cancellation policy outlines the conditions under which a customer may cancel an order placed through our Service.

  1. Order cancellation before preparation: If you wish to cancel your order before we have started preparing it, please contact our customer support team as soon as possible after placing the order. If your order has not yet started being prepared, we will be happy to cancel it and refund the full amount.
  2. Order cancellation during preparation: If you wish to cancel your order once preparation has already started, please contact our customer support team as soon as possible. In such cases, we reserve the right to refuse order cancellation or to apply a cancellation fee, depending on the progress of the order preparation and costs already incurred.
  3. Order cancellation after preparation or in transit: Once your order has been prepared and/or is in transit for delivery, we cannot accept cancellations. In this case, no refund will be issued.
  4. Undelivered orders: If we are unable to deliver your order due to circumstances beyond our control, such as an incorrect address provided by the customer or an inability to access the delivery location, we reserve the right not to issue a refund.
  5. Order cancellation by Los Lopez Taquería: We reserve the right to cancel an order at any time before its delivery due to unforeseen circumstances, such as a shortage of ingredients, kitchen issues, extreme weather conditions, staff problems, or technical issues. In such cases, we will contact you to inform you of the cancellation and issue a full refund.
  6. Refunds: Refunds for canceled orders will be issued according to the policy outlined above. Refunds will be processed using the same payment method used to place the order. Depending on your financial institution, it may take several business days for the refund to appear in your account.

If you have any questions or concerns about the order cancellation policy, please contact our customer support team: